Unfortunately I don't have hours a day to devote to QB troubleshooting, I am running a business not working for QB a service that is paid for. So at this point, no one has been able to resolve this situation and this is the 2nd item we have as a Corporation that just sits broken and seemingly "unfixable" by QB support with zero response or follow up when they are disconnected from the call. Customers I want to keep happy I know better than to do that with. Ultimately I refunded the customer by bank wire which was very time consuming and expensive, however QB thinking that a customer that I am trying to refund money to (obviously there was already a problem) would be patient enough to wait for their pathetic (just being honest) customer service response time is interesting. The "support" employees seem to know much less than users do. Each time I've been put on hold and hung up on/"transferred" and the transfer was unsuccessful/one time my phone rang once and then that was it and one time they called right away and I was told 41 minutes and I was on another line and didn't receive that call. I appreciation the response but I've done all of those things already and I have requested calls from Quickbooks Merchant service support 9 different times in the past 3 days. Let me know in your reply if you need further assistance managing your transactions. Moreover, you might want to use this article for guidance in seamlessly process your customer payments: Take and process payments with QuickBooks Payments. This way, we can check if this is a browser-integrated issue. If the issue persists, I recommend using other supported browsers. If you’re able to get in touch with them, I’d suggest clearing your regular browser's cache to refresh the it.
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